Not sure if many of you are aware of the sneaky underhanded tactics that UPS uses to extort money out of people, I thought I’d share a little bit from my experience. UPS for one, seems to be no better than ANY of the alternatives Purolator, Fedex, Canada Post, United States Postal Service etc. However they will cost you almost THREE FOLD MORE if your sending a package out of country. However this isn’t fees to the shipper, these are fees passed on through UPS’s own “brokerage center”. Let me explain…
My wife had bought a tiny miniature Yule tree from some place in the United states, we paid 25 dollars for it including shipping which was fine. We received it, just fine. However many months later I get this envelope from UPS stating I owe them $30USD for brokerage fees. I called up UPS who stated that since they had to carry it across the border they have to charge fees to do so.
I’ve sent and received a LOT of packages to and from the United States, and at no time was I ever charged any outrageous fee such as this. Keep in mind this is NOT a customs fee, it’s NOT being paid to the govt of Canada for taxes and levies. It’s a fee solely made up by UPS to gouge money out of unsuspecting people. I now boycott all places that ship UPS exclusively as they are horrendous and I really hope they are the first courier to shut down due to the failing US economy.
The amount of time I spent fighting this fee was insane, but I refused to pay it, nor should I have to pay it. I made no agreement that I’d pay any fees, they give you no prior notice that you’ll be charged this fee and they don’t tell you when they deliver it so you can refuse to accept it. I even told their representatives that they can come take the item back.
They eventually gave me the credit, but this by no means absolves UPS of it’s practices. They screw over a lot of people, people who probably would pay the fee instead of fighting it or letting it go to collections. I really don’t care if UPS adds fees to my credit, I’ll just attach a letter stating how they tried to scam me out of the fee. I’m not the only one to complain about this either:
Or simply Google ‘UPS Sucks‘.
Congratulations United States Parcel Service, you’re now on my shitlist.